Song Studio

We’re here to help.

A little context is usually enough to get you moving again.

Get help

Include your app version, iPhone model, and a short description of what happened. Please do not send passwords, full purchase receipts, or sensitive song ideas.

Getting started

On a new installation of version 1.3 or later, confirm you’re 18 or older and continue with Apple. Existing guest accounts keep their songs and credits after an update. Linking a guest with Apple preserves its account and credits; separate accounts cannot be merged.

Open a shared song

Song links open in Song Studio. If the app is not installed, download it from the App Store, then tap the original song link again. Songs are not played on the share website.

A link is unavailable

Try again later or ask the sender for a current link. A link can stop working when its owner ends sharing. Message previews may still show an older title or cover.

Manage sharing

Link sharing and publication are separate. Removing a song from the community does not end an existing share link. Use the song’s sharing controls to end one or both.

Report or block

Use the shared song’s report or block controls, or contact support@songstudio.app about harmful or infringing content. Existing guest accounts need to link with Apple to publish or give likes.

Your song is not there yet

Reopen Library and check your connection. A creation can take a few minutes.

Your download expired

Open the song in Library and tap “Song laden.” Temporary delivery files are available for up to 30 days.

Your library is missing after reinstall

Recovery is not guaranteed without a usable iPhone backup. Export important songs as MP3 files before deleting the app.

Credits or a purchase are missing

Open Settings and refresh credits. If it is still missing, email the purchase date and product name, not a full receipt.

Account and privacy

Delete your account in Settings → Account → Delete account. Your local library remains on this iPhone. See the Privacy Policy for details.